Students can refer to Consumer Protection ICSE Class 10 notes and exam questions provided for ICSE students. This is an important chapter in ICSE commercial studies class 9. We have provided here questions and answers which are expected to come in the upcoming ICSE exams for class 10th. Prepared based on the latest examination pattern and guidelines issued by ICSE. You can also refer to ICSE Books in pdf available for the latest academic session.
ICSE Class 10 Commercial Studies Consumer Protection Important Questions
Students should learn the important questions and answers given below for Chapter Definitions From Topo Maps in Commercial Studies for ICSE Class 10. These board questions are expected to come in the upcoming exams. Students of ICSE Class 10th should go through the Important questions and answers ICSE Class 10 Commercial Studies which will help them to get more marks in exams.
Board Exam Questions Consumer Protection ICSE Class 10 Commercial Studies
Question: Mention any two forms of consumer exploitation.
Ans. (i) Underweight and Undermeasurement : The goods being sold in the market are sometimes not measured or weighed correctly.
(ii) Sub-standard Quality : The goods sold are sometimes of sub-standard quality. Selling of medicines beyond their expiry dates and supply of defective home appliances are generally the regular grievances of consumers
Question: Give two reasons which indicate the need for protection of consumers.
Ans. (i) It is the moral responsibility of business to protect and promote the interests of consumers.
(ii) The Government of India is committed to the welfare of general public by encouraging fair trade practices.
Question: What are consumer’s associations
Ans. Consumers should form voluntary associations. These associations can educate and awaken consumers. They can take organised action and put pressure on business to adopt fair trade practices.
Question: Give any two feature of Consumer Protection Act.
Ans. (i) Social Welfare Law : It is a highly progressive piece of social welfare legislation. It is acclaimed as the Magna Carta of Indian consumers. This is a unique law which directly pertains to consumers in the market place and seeks to redress complaints arising therefrom.
(ii) Special Counsumer Consumer Courts : The Act has created special
consumer courts for enforcement of the rights of consumers.
Question: Explain five main rights of consumers as provided in the consumer protection Act, 1986
Ans. The Indian laws have accepted the following as the rights of the consumers :
(i) Right to Safety : The consumers have the right to be protected against marketing of goods and services, which are hazardous to life and property.
(ii) Right to be Informed : All the consumers have the ‘right to be informed’ about the particulars of goods and services that they purchase. They have the right to be informed about the quality, quantity, potency, purity, standard and price of goods.
(iii) Right to Choose : It means assurance of access to variety of goods and services at competitive price. In case of single supplier, the consumer has the right to be assured of satisfactory quality and service at a fair price.
(iv) Right to be Heard : The consumer’s interest should receive due consideration at appropriate forums relating to consumer welfare.
(v) Right to Seek Redressal : The consumer has the right to seek redressal against unfair trade practices or exploitation and right to fair settlement of the genuine grievances.
(vi) Right to Consumer Education : This includes knowledge about goods and issues relating to consumer welfare.
Question: What is a consumer exploitation?
Ans. Consumer exploition means harming the interests of consumer in various ways. When consumers do not get value for thier money due to dishonesty on the part of traders and/or manufactures, consumer exploitation takes place. Consumer feel cheated. Sometimes consumers are not even aware that they are being exploited Consumer exploitaion violates the basic rights of consumers.
(5) What are the duties of a consumer ?
Ans. In order to secure the rights, consumers have to fulfil the following duties :
(i) While purchasing the goods, consumer should look at the quality of product, as well as guarantee or warrantee period. Consumer should preferably purchase standardized products which contain seal of ISI or Agmark.
(ii) Consumer should ask for a cash memo and warranty card.
(iii) Consumer must be aware of their rights and duties.
(iv) Consumers should form consumer awareness organisation, which can be given representation in various committees formed by the government and other bodies in the matters relating to the consumers.
(v) He should know the method how to proceed if he is cheated.
Question: Explain the importance of consumer protection.
Ans. Consumer protection is important for the following reasons :
(i) To make sure that producers and sellers do not adopt unfair trade practices.
(ii) To encourage and ensure effective implementation of consumer protection laws.
(iii) To check anti-social activities like hoarding, black-marketing, etc.
Consumers should be protected in the market place. Hence, rules and regulations are required.
(1) Explain some ways how consumers are exploited by manufacturer and traders.
Ans. The ways in which consumers are exploited by manufactures and traders are mentioned below :
(i) Underweight and Undermeasurement : The goods being sold in the market are sometimes not measured or weighed correctly.
(ii) Sub-standard Quality : The goods sold are sometimes of sub-standard quality. Selling of medicines beyond their expiry dates and supply of defective home appliances are generally the regular grievances of consumers.
(iii) Duplicate Articles : In the name of genuine parts or goods, fake or duplicate items are being sold to the consumers.
(iv) High Prices : Very often the traders charge a price higher than the prescribed retail price.
(v) Lack of Safety Devices : In order to increase the sale of their products, some producers especially of electrical foods, electronic devices and such other appliances, try to produce things of poor quality without caring for the standard safeguard norms. Such things prove very dangerous for the customers and some are even involved in serious
accidents.
(vi) Artificial Scarcity : In order to get more and more profit, certain traders resort to hoarding of things thereby creating artificial scarcity. They sell these things later on at higher prices.
(vii) Poor After-sale Service : Many of the high cost durable items, such as electrical or electronic equipment’s, home appliances and cars etc. need adequate after-sale care. The supplier does not provide the satisfactory after-sale services despite the necessary payments.
(viii)Adulteration and Impurity : In costly consumer items such as oil, ghee and spices, adulteration is made in order to earn higher profits. This causes heavy monetary loss to the consumers as well as spoil their health.
(ix) Rude Behaviour and Undue Conditions : In matters like LPG gas connection, fixing of a new telephone line, procurement of licensing items etc., consumers are often harassed and undue conditions are put before them.
Question: What are the objectives of Consumer Protection Act ?
Ans. The Consumer Protection Act seek to provide better protection of the interests of consumers. It aims to provide a speedy and simple redressal to consumer grievances. The Act applies both to goods and service
Question: What are the reasons for Consumer’s Exploitation?
Ans. The following are the major reasons that cause exploitation of the consumers :
(i) Lack of Information : In a free market economy, producers and sellers are free to produce any goods and services in any quantity and there is no regulation on the prices. In such cases, providing full and correct information about the product to consumers is of great importance. In the absence of information about different aspects of the products namely, price, quality, composition, conditions of use, terms of purchase, etc., the consumers are liable to make a wrong decision and hence lose money.
(ii) Shortage of Goods and Services : The consumers are exploited when the goods and services are not available in the required quantity or numbers. Limited supplies are a result, usually, of lower production of goods, as compared to the demand. This gives rise to tendency of hoarding and price-increase.
(iii) Limited Competition : In some cases, single producer or a group of producers control the production and supply of a product. He is in a position to restrict the availability of supplies. There is, thus, a possibility of manipulation in prices and availability.
(iv) Illiteracy : Illiteracy is one of the major reasons that lead to exploitation of consumers. The level of consumer consciousness in our country is generally low. The level of illiteracy directly affects the level of awareness about products and the markets.
(v) Ill-effects of Advertisement : Most of the customers are so much attracted by the advertisement of different articles that they do not try to verify the quality of those goods. They buy with a lightening speed and often repent afterwards.
Question: Define Consumer Awareness.
Ans. Consumer’s consciousness towards his/her rights and duties is known as consumer awareness. The knowledge of the consumers towards their rights and protection is called consumer awareness. (Consumer Protection ICSE Class 10 Notes)
Question: Write a brief note on Consumer Rights.
Ans. The Indian laws have accepted the following as the rights of the consumers :
(i) Right to Safety : The consumers have the right to be protected against marketing of goods and services, which are hazardous to life and property.
(ii) Right to be Informed : All the consumers have the ‘right to be informed’ about the particulars of goods and services that they purchase. They have the right to be informed about the quality, quantity, potency, purity, standard and price of goods.
(iii) Right to Choose : It means assurance of access to variety of goods and services at competitive price. In case of single supplier, the consumer has the right to be assured of satisfactory quality and service at a fair price.
(iv) Right to be Heard : The consumer’s interest should receive due consideration at appropriate forums relating to consumer welfare.
(v) Right to Seek Redressal : The consumer has the right to seek redressal against unfair trade practices or exploitation and right to fair settlement of the genuine grievances.
(vi) Right to Consumer Education This includes knowledge about goods and issues relating to consumer welfare.
Question: Explain the salient features of the Consumer Protection Act.
Ans. (i) Social Welfare Law : It is a highly progressive piece of social welfare legislation. It is acclaimed as the Magna Carta of Indian consumers. This is a unique law which directly pertains to consumers in the market place and seeks to redress complains arising therefrom.
(ii) Comprehensive Provisions and Effective Safeguards : Its provisions are very comprehensive. It provides effective safeguards to the consumers against various types of exploitation and unfair trade practices. In fact, it provides more effective protection to consumers than any other law in India.
(iii) Special Consumer Courts : The Act has created special consumer courts for enforcement of the rights of consumers.
(iv) Three-Tier Grievance Redressal : The Act provides for a three-tier consumer grievance redressal machinery District Forums at the base, the State Commission at the middle level and the National Commission at the apex level. The redressal machinery is quasi-judicial in nature.
(v) Simple and Inexpensive : There are no complicated or elaborate procedures or other technicalities. The redressal machinery is merely to observe the principles of natural justice. No court fee or any other change is to paid by the complainant. It is not obligatory to engage any advocate. The complainant can write his grievance on a simple paper
along with the name and address of the opposite party against whom the complaint is made.
Question: State any two rights of a consumer.
Ans. The Right to Safety : This is the right to be protected against the marketing of goods which are hazardous to life and property. Consumers must have assurance regarding quality, reliability and performance. The Right to Choose : The consumer should be assured access to a variety of goods at competitive prices. This means the seller should bot use aggressive selling techniques to sell the product to the consumer. There should be freedom to choose from alternative products.
Question: Why is protection of consumers necessary ?
Ans. Protection of consumers is necessary because consumers are weak and powerless against strong and powerful sellers. Consumers provide revenue to businessman and sellers have the responsibility to safeguard the interest of consumers. Protection of consumers is essential under the Consumer Protection Act 1986. Thus, protection of consumers is necessary both on moral and legal grounds.
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